About Us

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Our passion and expertise is leading change and transformation through a focus on purpose, people and customer. We've worked with and for blue chip companies, start-ups and not-for-profits in Australia and overseas in senior operational leadership and executive roles. 

Our extensive background in leading large operations and enabling functions – both directly and through partners – means we are able to quickly identify key drivers of performance – and disfunction – along with what levers to pull to improve outcomes. 

We've worked in insurance, health, travel and telco in Australia, The UK, South Africa and The Philippines across multiple disciplines:

• Operational transformation
• Customer experience design
• Culture and engagement reviews and transformation
• Contact centre deisgn and execution - on and offshore
• Quality Assurance
• First Line Risk
• Workforce planning
• Knowledge management and communication
• Sales planning
• Claims

Our breadth of experience means our approach is always multifaceted and considers the holistic needs of the business, not just a single aspect or challenge.

We love a challenge and use a combination of team insights, data, experience and instinct to prioritise opportunities. We work at pace to collaboratively agree priorities and identify fit for purpose solutions – from quick wins to long term, whether transformation through step change or a more iterative approach. 

The journey to the outcome is as important as the outcome itself. We appreciate the importance of transparency and considering impacts of the way things are done. Leveraging teams’ diversity of thought, experience and background leads to stronger and better solutions.

Genuine business outcomes are achieved through a highly engaged team, in the right environment. Communication and engagement is key to ensuring all stakeholders are aware of the ‘why’ and can make informed decisions that support the change, avoiding one of the most common pitfalls of transformation – operating in silos and inadvertently creating friction that slows down or even prevents embedment.